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Refund Policy

At Homeglow, we value your experience with us and we want you to shop with confidence. We understand that sometimes something just doesn't fit. If you need to return an item, our process is simple and hassle-free. Our team is always here to help, ensuring a smooth experience and making returns quick, easy, and stress-free.

Changed Your Mind? No Problem!

If you're not 100% happy with your order, you can return it within 30 days of receiving it for a store credit or exchange (excluding shipping costs). To be eligible, the item must be unused, in original packaging, and in re-saleable condition.

Damaged or Faulty Items

In the rare circumstance your item arrives damaged or faulty, let us know within 7 days of receiving it, and we will, at our discretion, replace or repair the merchandise at our cost.

12-Month Warranty

All our products come with a 12-month Australian warranty under Australian Consumer Law. If the merchandise you've received has a minor fault, we’ll repair or replace it. If the merchandise has a major failure, you’re entitled to a refund or replacement

How Refunds, Exchanges, and Store Credits Work

Returns are processed within 1-7 business days after we receive and inspect your item. Store credit is issued to your original email address and is valid for 12 months. Refunds for warranty claims are credited back to your original payment method. Any exchanges organised through Homeglow will be sent to your original or nominated address.

Warranty period

  • 12-month warranty for personal use
  • 90-day warranty for commercial use

Need help?

Our support team is here for you! Contact us anytime and we’ll guide you through the process.