Shipping policy
All of our orders are processed and dispatched from our one of our Brisbane and Melbourne warehouses within 24 hours Australia Wide!
Shipping times may take between 3-5 business days within Australia (excluding weekends and holidays) depending on which of our courier's you decide to deliver your order.
Once your order is placed you will receive an order confirmation email, and you will receive another email once your order has been shipped. Please allow 48 hours for the tracking information to become available. You can track your order by logging in to your account or by following the link provided to you upon dispatch.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@homeglow.com.au with your name and order number, and we will get back to you as soon as possible. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your local post office or drop off location for collection.
Domestic Shipping Rates and Estimates
Shipping rates: Standard Shipping charges for your order will be calculated and displayed at checkout and on our product page. Our standard shipping orders can be sent using the following couriers: Australia Post, Couriers Please, FedEx, Allied Express and Toll. Standard shipping orders may take between 3-5 business days.
Shipping to P.O. boxes
Some carriers and shipping options may have limitations when shipping to PO Boxes. If one of your carriers falls into this group, you will need to use another carrier.
Signature Required Option
If you are not home at the time of delivery, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is unsafe, or the parcel is too large, you will be left a card and your parcel will be taken to your nearest post office or drop off location. If you would not like your parcel to be left while you are not home, please ensure you select the signature required option at the checkout.
